Article 1.Contractual PartiesThis document contains the General Terms and Conditions (“GTC”) of company Ing. PETR SKALA a SYN, s.r.o. s based at Brodského 1675/9, 149 00. registered under number C 84158 at City Court in Prague. Provider means the establishment of company Ing. PETR SKALA a SYN, s.r.o, called Penzion Zámecká Zahrada, providing accommodation and other related services. The term ‘Guest’ means an individual or legal entity receiving the services and products of the Accommodation Provider.These GTC define the contractual relationship between the Accommodation Provider and the Guest in the mediation of a booking for accommodation and any associated services. If a booking is made on behalf of a Guest by a third party (“Client”), that third party and Guest are jointly liable to the Accommodation Provider as joint and several debtors for all obligations under the agreement. Each Client is obliged to provide the Guest with all booking-related information, particularly these GTC.
Article 2.Booking Accommodation Capacities and Services
Accommodation and any other services of the Accommodation Provider may be booked and such bookings may be confirmed by the Accommodation Provider in writing, i.e. by email.A booking is considered valid and binding when confirmed in writing by the Accommodation Provider or upon receipt of automatic email confirmation generated by the relevant online booking system.Bookings may also be made on the Accommodation Provider’s website or on third-party tourism websites with which Penzion Zámecká Zahrada. has concluded a cooperation agreement. Guests may also search for the Accommodation Provider’s services and products on those partner websites and then book them on the Accommodation Provider’s site without leaving the partner site interface.A booking is completed upon payment of a deposit or the entire sum for the booked accommodation and services, in cash, by bank transfer or by credit or debit card. The payment terms for the individual accommodation capacities may vary or be modified. The Guest or the Client is always informed of those terms when making the booking. If a Guest with a valid booking fails to arrive to receive booked services and products, the Accommodation Provider will deduct the price as per reservation type booked from the credit or debit card used to make the booking. Booked nights will be cancelled and charged according to the cancellation terms specified in Article 4, point 2.The Guest is aware of and confirms the information received when making the booking, particularly the descriptions and characteristics of the services and products, provided contact details, payment and cancellation terms, the validity of the offer and the prices. Online bookings assume complete and unreserved acceptance of these GTC and familiarity with the information on the protection of personal data, included in the agreement concluded with the Accommodation Provider.The presentation photographs on the Accommodation Provider’s website and site for mobile devices are examples only. Although the Accommodation Provider does strive to ensure that images of the accommodation facilities are as accurate as possible, unintended deviations may occur.
The pension does not accept reservations with an arrival date on Mondays. The pension is open on Mondays for pre-existing guests only, the check-out is possible on Mondays for these guests. The front desk is open on Mondays from 8 a.m. til 10 a.m.
Article 3.Price and Payment
TermsThe Accommodation Provider is obliged to prepare and provide the booked accommodation services and products. Unless agreed or specified otherwise, the price does not include additional services and products. The agreed prices include statutory value added tax. City tax (CZK 15 / person / night) and the accommodation fee (CZK 6 / person / night) are excluded from the final prices. The payment will be requested upon arrival. If the rate of this tax or fees changes, the Accommodation Provider has the right to charge the Guest the increase in tax or fees.Penzion Zámecká Zahrada reserves the right to charge a deposit for possible damage in the accommodation facility caused by the Guest (fee 2500 CZK will be collected in cash upon arrival). If the Guest does not cause any damage to the Accommodation provider, deposit of 2500 CZK will be returned at full value upon departure.The Accommodation Provider may adjust the prices if the Guest or the Client increases the number of rooms booked or the length of the stay and the Guest or the Client agrees to that change.The Accommodation Provider may provide the Guest with suitable quality substitute accommodation, assuming that the Guest agrees. Any additional costs associated with such substitute accommodation are borne by the Accommodation Provider. If the Accommodation Provider issues a voucher, that voucher may only be used to pay for accommodation services. The value of the voucher corresponds to the sum and currency stated on the voucher. A voucher cannot be returned, sold, transferred or exchanged for cash and may only be used in full, i.e. its value cannot be divided or used for more than one payment. No reimbursement is provided if a voucher is lost, damaged or stolen. The date of issue, expiry date and voucher number are stated on each voucher. A voucher cannot be used for an online payment.Small pets are allowed for a fee (150 CZK / night). Large pets upon request – please contact us well in advance.
Article 4.Withdrawal from Agreement by Guest
The Guest or the Client is obliged to inform the Accommodation Provider of any and all changes to their booking or cancellations in writing. The Guest or the Client may withdraw from the agreement free of charge only with the written consent of the Accommodation Provider.If the Accommodation Provider does not grant such consent, the Guest or the Client is obliged to pay the agreed price according to the Accommodation Provider’s cancellation terms. Unless agreed otherwise, the Accommodation Provider applies the following cancellation terms:For stays booked for:Flexible rate – cancellation more than 7 days prior to the arrival without cancellation fee. In case of cancellation 7 and less days prior to the arrival, 100%. cancellation fee will be charged.Non refundable reservations – 100% prepayment and cancellation fee applies from the moment when reservation is madeClaims concerning the quality of booked services and products provided by the Accommodation Provider may be filed directly with the accommodation facility.
Article 5.Withdrawal from Agreement by Accommodation Provider
The Accommodation Provider has the right to withdraw from the agreement upon failure to comply with the terms specified in Article 2 point 4.In exceptional cases the Accommodation Provider has the right to withdraw from the agreement for justified reasons, i.e. if the fulfilment of the agreement is not possible as a result of a force majeure or other circumstance for which the Accommodation Provider is not liable. It also has the right to withdraw from the agreement if, for example, it has just cause to assume that the Guest or the Client has booked services by stating pertinent facts in a misleading or erroneous manner or that by using the services the Guest or the Client could threaten the smooth operation or public reputation of the Accommodation Provider or if insolvency proceedings have been initiated against the Guest or the Client. If there are any doubts concerning the Guest’s creditworthiness the Accommodation Provider has the right to withdraw from the agreement or to provide services only upon payment in advance.If the Accommodation Provider withdraws from the agreement in justified cases, neither the Guest nor the Client are entitled to claim damage compensation.
Article 6.Protection of Personal Data
The Accommodation Provider processes the personal data of the Guest in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, General Data Protection Regulation. The legal basis for the processing of such data is compliance with contractual obligations, defending the legitimate interests of the Accommodation Provider and compliance with the obligations stipulated by law. Data are processed for the purpose of bookings, managing relations with Guests, managing their preferences and for targeted advertising and marketing campaigns designed to promote sales. The information text for Guests on the protection of personal data in connection with bookings is available at www.penzionzameckazahrada.czThe Accommodation Provider collects the personal data of the Guest for the length of time necessary to finish providing the agreed services and does not disclose such data to third parties.
Article 7.Final Provisions
This document is issued for an indefinite period, commencing on the date it is signed, and repeals the validity of previous documents relating to the same matter. The wording of this document may only be amended in the form of an addendum or update. The Client is obliged to comply with these applicable Terms and Conditions.The client has the right to use the reserved premises and equipment, as well as the equipment of the common areas – more information can be found in "House Rules" document and "Playground Rules of Penzion Zámecká Zahrada" document available upon request at the property front desk.
Terms and Conditions Hotel.cz
1.1. The Hotel.cz website (" Hotel.cz Portal ") is a portal for arranging accommodation reservations operated by HOTEL. CZ as , with its registered office at Kolbenova 882 / 5a, Vysočany, 190 00, Prague 9, registered in the Commercial Register at the Municipal Court in Prague, Section B, Insert 9533 (" Operator "). Correspondence address of the Operator: Řeznická 7, 460 01 Liberec, telephone 222 539 539 e-mail: [email protected].
1.2. Accommodation facility is the owner / tenant of accommodation facilities (" Accommodation facility "), providing the Customer with services according to the order mediated on the Hotel.cz Portal .
1.3. Customer is a person (natural or legal) ordering services offered in Accommodation Facilities (" Customer ").
2.1. These General Terms and Conditions (" GTC ") govern the contractual relationship between the Operator, the Customer and the Accommodation Facility in the implementation of accommodation booking offered by the Accommodation equipment on the Hotel.cz Portal (" Service ").
2.2. The contractual relationship between the Operator and the Accommodation Facility is governed by the brokerage agreement and these GTC.
2.3. The contractual relationship between the Operator and the Customer is governed by the Contract (as this term is defined below), these GTC and the business conditions of each individual Accommodation Facility („ OP facilities “), which are listed in the footer of the reservation form for each specific Accommodation Facility mediated on the Hotel.cz Portal. In the event of a conflict between these GTC and the OP facility, the business conditions that are more favorable for the Customer shall prevail. The customer is obliged to get acquainted with the GTC and OP equipment.
3.1. Contractual relations between the contracting parties are governed by the laws of the Czech Republic.
3.2. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company Identification Number: 000 20 869, Internet address, is responsible for out-of-court settlement of consumer disputes under the Agreement. : http://www.coi.cz/. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Operator and the Consumer Customer under the Contract by electronic means.
3.3. European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz/ is a contact Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC consumer dispute resolution online).
4.1. Ordering
Customer expresses its interest in the Service by submitting a booking form (" Order "). The Operator verifies the free capacity at the Accommodation Facility within the term required by the Customer in the Order and informs the Customer about the availability and specific price of accommodation for the selected date. Binding ordering of the Service occurs at the moment of telephone or written confirmation of the Order / approval of the binding offer by the Customer and the Operator (sending the accommodation voucher to the Customer).
The operator on the Hotel.cz Portal also displays the offers of Accommodation Facilities advertised on the web portal www.spa.cz („ Spa Portal .cz “). In the event that an Order for a stay is sent from the Spa.cz Portal, the given contractual relationship is governed by the business conditions of the Spa.cz Portal, available at: https://www.spa.cz/vseobecne-obchodni-podminky.html. The Customer is obliged to read the given business conditions before sending the Order.
4.2. Price of the service
The price of the Service is determined by the Accommodation Facility. The price depends on the selected date, number of persons and other parameters entered by the Customer in the Order. Prior to the binding confirmation, the Operator informs the Customer about the final price (with information about the currency in which the price is governed); after the approval of the binding offer by the Customer, a binding order for the Services will take place, ie a contract will be concluded between the Customer and the Operator ("Contract").
The prices displayed for individual Accommodation Facilities on the Hotel.cz Portal are determined by the Accommodation Facilities, are only indicative and are not binding until the binding offer is sent by the Operator to the Customer.
The Hotel.cz portal publishes offers of Accommodation Facilities in addition to Czech crowns also in selected foreign currencies (especially in EUR), while conversion into Czech crowns is governed by the exchange rate set by the accommodation beginning or the current exchange rate of the Czech National Bank listed on https://www.cnb.cz/cs/financni-trhy/devizovy-trh/kurzy-devizoveho-trhu/kurzy-devizoveho-trhu/ - the conversion is always valid at the time of the Customer's visit to the Hotel.cz Portal. The Customer acknowledges that when publishing offers of Accommodation Facilities in a currency other than Czech crowns, the amount expressing the price for the Services may be adjusted after the execution of the Order (especially due to a change in the exchange rate). However, the final price expressed in the currency binding for the given Order does not change from the moment the binding offer is sent by the Operator.
Unless otherwise stated, the final price does not take into account any additional requirements of the Customer that were entered in the note field during the Order or such requirements that are considered additional during the telephone order, of which the Customer is informed during the call. Additional notes are also displayed in the accommodation voucher and accompanying e-mails. Additional requirements are actively negotiated by the Accommodation Facility directly with the Customer.
In the case of non-refundable reservations, the Accommodation Facility is entitled to deduct the corresponding amount only if such additional requirements of the Customer affect the total price of accommodation. The operator is not responsible for providing additional requirements, their price or quality.
4.3. Payment Terms
Payment is made at the Accommodation Facility. For some bookings, especially for group bookings, a credit card guarantee or a deposit of up to 100% of the stay may be required. The Customer is informed of the credit card guarantee or prepayment during the Order Confirmation process.
In special cases, but especially in case of repeated arrivals or complaints of accommodation providers for violation of the accommodation regulations, the Customer may be required to guarantee a payment card.
4.4. Gift vouchers
Gift vouchers are vouchers issued by the Operator, which the Customer can purchase and use to pay for the Order with them, ie a stay in the Accommodation Facility ("DP") can be purchased with them. The values on the DP with the values of other discount coupons cannot be added at the same time.
The customer has the opportunity to purchase a DP in one of the offered values, which can then be used for one of the stays offered on the Hotel.cz Portal. The information about the specific stay stated on the DP is not binding and the DP can also be used for other stays offered at the time of applying the DP on the Hotel.cz Portal.
The customer has the option to choose the form of DP delivery. The electronic form of DP delivered to the Customer's e-mail address is free of charge, the paper form of DP delivered via a postal service provider (eg Czech Post) is charged CZK 70.
DP is non-transferable after its issuance and can be used only by the Customer or the person listed on it, to select a stay package from the current offer on the Hotel.cz Portal and other sites specified by the Operator (currently only on the Spa Portal. cz) with regard to the free capacities of the Accommodation Facility.
The validity of the DP is indicated on its front page and is at least 12 (in words: twelve) months from the date of its issuance. If the validity of the DP according to these GTC differs (is shorter) from the one stated on the front of the DP, the validity on the front of the DP takes precedence . After the expiration of the DP (eg in case of non-use), the Customer loses the opportunity to apply it and is not entitled to claim compensation for it.
The Operator may decide to extend the validity of the DP at the request of the Customer. The Customer is not entitled to such an extension and is aware that it always depends on the decision of the Operator.
Each DP, or any discount or other coupon provided by the Operator in connection with its Services, is a one-time and expires after its application.
If the value of DP does not reach the price of the booked stay, the difference can be paid by any payment method allowed by the Operator. If the price of the stay is lower than the value of the DP, the difference in value will not be reimbursed and no financial compensation can be claimed for it.
DP is not exchangeable for money, it cannot be exchanged or drawn gradually. The value of DP can be exhausted only by its one-time application.
4.5. Communication mediation
By acceding to these GTC, the Accommodation Facility agrees to mediate communication by the Operator through the Hotel.cz Portal (including any processing, storage, receipt, access to, viewing and monitoring of communication by the Hotel.cz Portal) („ Communication mediation
5.1. Cancellation policy for accommodation
Cancellation conditions are specified in the OP device. In the event that the Accommodation Facility does not have its own cancellation policy defined, the first night will be charged to the guarantee by credit card guarantee in case of no-show. If the reservation is canceled by the Customer (cancellation is confirmed by the Operator to the Customer in writing) 24 or more hours before the originally planned arrival of the guest, no cancellation fee is applied to the guarantee by credit card.
5.2. Cancellation policy for gift vouchers
The customer is entitled to withdraw from the purchase contract for the purchase of DP within 14 days from the date of receipt, ie the issuance of DP, this does not apply if DP has already applied within this period.
After the issuance and expiration of the 14-day return period, DP is non-refundable and no financial compensation can be claimed for it.
5.3. The Customer is obliged to inform the Operator of any changes in the Order or its cancellation in writing.
5.4. In the event of cancellation of the Order by the Operator or the Accommodation Facility, the Operator will offer the Customer an alternative date or stay in another Accommodation Facility. In the event that the Customer does not accept the alternatives, the Operator will return to the Customer the paid payment paid by the Customer to the Operator for such canceled Order. The Customer must claim the Customer's payments made to the Accommodation Facility back after the Accommodation Facility and not after the Operator.
5.5. Complaints about the quality of accommodation and services provided by the Accommodation Facility are resolved by the Customer himself and directly with the Accommodation Facility, or with the help of the Operator, who can communicate with the specific Accommodation Facility regarding the Customer's complaint.
5.6. Complaints about the Operator's Services are possible in writing electronically at the e-mail address [email protected] or by correspondence at the address ONLINE HOLDING s.r.o., Řeznická 7, 460 01 Liberec. The Customer's complaint concerning the Operator's Services will be settled immediately, or as soon as possible after its receipt, but no later than within 30 days, and the Operator will make every effort to ensure that the Customer's complaint is resolved to his satisfaction. The customer will be continuously informed about the status and manner of handling his complaint.
6.1. All content and information stated in the offers of Accommodation Facilities are stored on the Hotel.cz Portal by Accommodation Facilities. In relation to the content and information provided in the offers of Accommodation Facilities, Hotel.cz Portal acts as a service provider, which consists in storing information provided by users (Accommodation Facilities) within the meaning of Article 14 of Directive 2000/31 / EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (the “Electronic Commerce Directive”) and Section 5 of Act No. 480/2004 Coll., on Certain Information Society Services, as amended (“ Act on certain information society services ").
6.2. The operator is not (in accordance with Article 15 of the Electronic Commerce Directive and § 6 of the Act on Certain Information Society Services) obliged to supervise the content of the information transmitted or stored by it, nor to actively seek out facts and circumstances that point to illegal information.
6.3. In accordance with Article 6.2 of these GTC, the Operator does not verify the content and information in the offers of Accommodation Facilities and does not exercise any control or supervision over them. The Operator thus does not guarantee the accuracy, completeness, correctness, legality or availability of the content and information stated in the offers of the Accommodation Facilities.
6.4. of the Act on Certain Information Society Services without delay all steps that may be required of it to remove or make such content and information inaccessible.
6.5. Any responsibility of the Operator for the content and information stated in the offers of Accommodation Facilities is governed by the rules set out in the Directive on Electronic Commerce and in the Act on Certain Information Society Services.
6.6. The Operator is responsible for its own content and information provided on the Hotel.cz Portal in accordance with the applicable legislation.
7.1. Any person may report illegal content and information on the Hotel.cz Portal to the Hotel.cz Portal in the manner described in this Article 7 of the GTC ("Notifier").
7.2. The Notifier is obliged to report illegal content to the Operator on the Hotel.cz Portal in accordance with this Article 7 of the GTC (" Notification ").
7.3. The Notifier is obliged to deliver the Notification to the Operator in writing electronically to the e-mail address [email protected] or by correspondence to the address HOTEL.CZ as, Řeznická 7, 460 01 Liberec
7.4. The notification must contain at least:
(a) details of the Notifier, including his contact details;
(b) identification of the Accommodation Facility's offer or placement of content on the Hotel.cz Portal, including the entire unique URL of the site;
(c) a statement stating that the content is illegal;
(d) an explanation of the reasons for the illegality of the content;
(e) additional information necessary to assess the illegality of the content.
7.5. The Notifier is responsible for the accuracy, veracity, completeness, legitimacy and justification of the Notification. The Notifier is responsible for the Notification, which incorrectly, falsely, unjustifiably or unjustifiably marks legally harmless content, including liability for damage caused to the Accommodation Facility to which the Notification relates and / or the Operator.
7.6. In the event that the Notification does not contain at least the data and information specified in Article 7.4 of these GBTC, such Notification may not be considered by the Operator due to the circumstances of the case. made. In such a case, the Operator is entitled to request additional information from the Notifier to the Notification.
8.1. The accommodation facility is responsible for the content of the offers; may not contain false or otherwise misleading information in the tenders, or information that otherwise violates the laws or rights of third parties and is liable for damages caused by a breach of this obligation.
8.2. If the Accommodation Facility repeatedly (incorrectly or repeatedly) provides false or otherwise misleading information in the offer, or information otherwise violating legal regulations or the rights of third parties, the Operator is entitled to terminate the contractual relationship with the Accommodation Facility by withdrawing from the contract. The accommodation facility is obliged to remove all its offers and content from the Hotel.cz Portal immediately after the withdrawal takes effect. If he fails to do so, the Operator is entitled to remove all offers and content of the given Accommodation Facility.
The processing of personal data in the provision of the Services by the Operator (including handling cookies, sending business messages and recording telephone calls) is governed by the principles of personal data processing available here:
www.hotel.cz/privacy-policy/
10.1. The Operator may continuously change or supplement the wording of these GTC. The Customer acknowledges that the GTC valid at the time of concluding the Contract will always apply to the contractual relationship between him and the Operator.
10.2. These GTC come into force and effect on 14.3.2022 .
10.3. The valid wording of these GTC is available at the headquarters of the Hotel.cz Portal and is published on the website www.hotel.cz.
Remarketing privacy policy
